We want you (and your pet!) to be completely satisfied with every purchase from Moss & Dale. If something doesn’t fit, feel right, or meet your expectations, we’ve got your back.

📦 Return Eligibility

You may return your item(s) within 14 days of delivery if they meet the following conditions:

• Items must be unused, unwashed, and in original condition

• Tags (if any) must still be attached

• Items must be returned in the original packaging

⚠️ Custom or personalized items (with name/number) are non-returnable unless defective.

🔄 Exchange Policy

We do not offer direct exchanges.
If you need a different size or style, simply return your item for a refund and place a new order.

💸 Refund Process

Once your return is received and inspected:

• ✅ You’ll receive an email notification regarding the approval or rejection of your refund.

• ⏳ Approved refunds will be processed within 5–7 business days to your original payment method.

🚚 How to Initiate a Return

1. Email us at [email protected] with:

   • Your order number

   • The item(s) you want to return

   • Reason for return (optional, but helpful!)

2. We’ll respond with return instructions and a shipping address.

3. Package the item carefully and ship it back using any trackable method.

Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

❗ Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery.
We’ll arrange a replacement or refund—no extra cost to you.

💬 Questions?

We’re here to help!

Contact our support team anytime at [email protected]

Moss & Dale—Where Pets Wear Love.
🐾 Thank you for shopping with us!