We want you (and your pet!) to be completely satisfied with every purchase from Moss & Dale. If something doesn’t fit, feel right, or meet your expectations, we’ve got your back.

RETURN ELIGIBILITY

You may return your item(s) within 14 days of delivery if they meet the following conditions:

• Items must be unused, unwashed, and in original condition

• Tags (if any) must still be attached

• Items must be returned in the original packaging

Custom or personalized items (with name/number) are non-returnable unless defective.

EXCHANGE POLICY

We do not offer direct exchanges.
If you need a different size or style, simply return your item for a refund and place a new order.

REFUND PROCESS

Once your return is received and inspected:

• You’ll receive an email notification regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days to your original payment method.

HOW TO INITIATE A RETURN

1. Email us at [email protected] with:

   • Your order number

   • The item(s) you want to return

   • Reason for return (optional, but helpful!)

2. We’ll respond with return instructions and a shipping address.

3. Package the item carefully and ship it back using any trackable method.

Note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

DAMAGED OR INCORRECT ITEMS

If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery.
We’ll arrange a replacement or refund—no extra cost to you.

HAVE A QUESTION?

We’re here to help!

Contact our support team anytime at

• Email: [email protected]
• Address: 10412 W Briar Oaks E, Stanton, CA 90680, United States

Moss & Dale—Where Pets Wear Love.

Thank you for shopping with us!