• Order processing time: 1-2 business days.

• Standard shipping time: 5-7 business days for domestic orders

• Expedited shipping time: 3-5 business days

Please note: These times may vary during peak seasons or due to unforeseen circumstances.

Once your order has been shipped, we will send a confirmation email with a tracking number. You can use this number on the shipping carrier's website to check your order status.

We want you and your pet to be completely happy with your purchase! If you're not satisfied, you may return unused, unwashed items with original tags within 14 days from the date of receipt for a refund or exchange

Please contact our customer support team via email at [email protected] with your order number and reason for return. We will guide you through the process and provide a return label (if applicable).

Please note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect your returned item, the refund process will be initiated within 5-7 business days. The refund will be issued to your original payment method.

• Each of our apparel products has a detailed sizing chart in the product description. Please measure your pet's chest girth, back length, ... and compare it to our sizing chart.

• Tip: If your pet is between two sizes, we usually recommend choosing the larger size for maximum comfort.

While we strive for sizing consistency, there might be slight variations between different product types (e.g., a coat might fit differently than a t-shirt). Therefore, always check the specific sizing chart for each product before purchasing.

Currently, we only offer the sizes available on our website. Please contact us if you have any sizing concerns, and we will do our best to assist you.